RETURNS & EXCHANGES [Last updated: 01-Jan-2021 ]
Please note that the following products are not eligible for returns and exchanges:
Considering perishable nature of goods, including Flowers, Cakes, Pastries, Cookies, Puddings, we DON’T accept any returns & no refund is given on such items. Please read our Delivery Policy for the same
Other good and accessories:
Please ensure that the item(s) is in original condition, original packaging and with the original tags and tickets attached. All merchandise must be returned in the original selling condition. Returns that do not meet our policy will not be accepted and will be returned to you at your cost. A final inspection will be done to ensure that it is in its original condition, followed by processing your return.
In the interests of hygiene, we do not accept returns of, or refunds on products from our Kids merchandise section (if sold in combination, as an offer or seperately with of any of our products or otherwise) unless it is defective or a wrong item sent.
We recommend that you opt for a shipment method that enables tracking. Note that CAKES & GRACE will not be responsible for the loss of the returned parcel.
Our return policy is only applicable to item(s) purchased online and delivered on CAKESANDGRACE.COM, within 30 days from receiving your order.
Kindly note that you will have to bear the shipping cost for returns.